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Return and Replacement Policy

           At Selastial, we are dedicated to providing a seamless shopping experience. If for any reason you are not fully satisfied with your purchase, our return and replacement policy ensures that you have options for resolution. Please read through the policy below for details.


1. Eligibility for Returns and Replacements

  • Return Window: Returns and exchanges are accepted within 30 days from the date of delivery.
  • Condition of Items: To be eligible for a return or replacement, the item must be unused, in its original condition, and in the original packaging. The item should not show any signs of wear, alteration, or damage.
  • Non-Returnable Items: Customized or personalized products, including engraved jewelry, and items marked as non-returnable at the time of purchase are not eligible for returns or exchanges unless they are defective.


2. How to Initiate a Return or Replacement

To initiate a return or replacement, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email or the contact form on our website. Provide your order number, details about the item(s) you wish to return or replace, and the reason for your request.
  2. Return Authorization: Upon review of your request, we will send you a Return Authorization (RA) number and provide instructions on how to proceed.
  3. Returning the Product: Once you receive the RA number, package the item(s) securely in the original packaging (if possible), clearly marking the RA number on the package. Use a trackable shipping service to return the item.


3. Return Shipping Costs

  • For Returns: The customer is responsible for covering the return shipping costs unless the return is due to a defect or error on our part.
  • For Defective or Incorrect Items: If the item is defective, damaged, or an error occurred in fulfillment, we will cover the return shipping costs.


4. Refunds and Processing Times

  • Refunds: After receiving and inspecting the returned item, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account after the return is processed.
  • Partial Refunds: In cases where returned items show signs of damage or use, a partial refund may be issued, depending on the condition of the product.


5. Replacement Policy

If you receive a defective or damaged item, or if the wrong item was shipped to you, we will offer a replacement or exchange. If the replacement item is unavailable, a full refund will be provided.


6. Gift Returns

For items purchased as gifts, returns are allowed for store credit or exchanges of equal value, as per the return process above.


7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us as soon as possible, and no later than 7 days from the delivery date. Include clear photographs of the damage or defect, and we will arrange for a return, replacement, or refund accordingly.


8. How to Contact Us


         At Selastial, we strive to provide exceptional customer service and will work with you to resolve any issues as quickly as possible. Thank you for choosing to shop with us!